What sort of information do we collect?
1.) Personal Information
We collect some types of “personal information” for certain legitimate business purposes, which include the following
• When you apply for a “free trial lesson”, we collect your name, email address, telephone number, country, Skype name/id in order to respond.
• When you fill in our “contact form” we collect your name, email address and country in order to respond.
We collect this personal information in order to carry out the legitimate business activity of our company.
2.) Non-personal information
When you are using our websites, we also collect “non-personal information”. This means information that cannot be used to identify you. This might include some demographic data, such as gender, age, income, profession, interests and technical information such as IP address, browser type, mobile device, operating system. Some non-personal information might also be collected due to the search terms you entered into your browser to find our websites.
3.) Cookies and related technologies
What are cookies?
Cookies are snippets of information that the website sends that is saved in your computer’s memory. It keeps hold of information that the website can then use to personalise your experience on the website and this information is sometimes necessary to perform certain tasks.
Session cookies only last for the duration you are on the website. We might use a session cookie to tell the website only to show a form once to a user per new session.
Persistent cookies remain from visit to visit, until you choose to delete your cookies. This can help the website remember you are a returning visitor and might not want to see information again, and can make the experience more personalised.
Although cookies might recognise you as a user, they do not store personal information about you. Phonebox Language School does not store personal information in cookies.
Please visit www.allaboutcookies.org for more information about cookies and how to disable them.
We work with service providers, or “third-party companies” who we have authorised to put cookies and similar technologies on our website. These service providers help us to analyse the performance of our website, provide a better user experience, improve the speed and performance of our website and help us to deliver more useful and relevant content. It also helps us to advertise and to know how best to advertise to people who are interested in our services.
These service providers are not authorised by us to collect any personal information
Third-party cookies and similar technologies are covered by the third parties' privacy policies.
What is our purpose for processing personal information?
1.) Personal Information
The purpose for processing personal data is to be able to facilitate our services. In order to provide language lessons by Skype or telephone, we need to process your personal data so that we can provide our core service of English lessons by Skype or telephone.
Phonebox Language School relies on legitimate interests as our lawful basis for processing your personal data.
If you have shared personal information with us we might use this information in a number of ways to facilitate our services.
This might include.
• To reply to enquires about our services.
• To contact you to provide a free trial language lesson
• To provide paid for language lessons
• To correspond with information regarding your language lessons or similar services we provide
• Provide 3rd party teachers working with us, contact information so that they can contact you for lessons or send lesson materials
• Update information on our database so that students and teachers know how many lessons they have completed, and how many lessons they have left.
Phonebox Language School will only call you by telephone if you have told us this is the preferred method of contacting you. Phonebox Language School will never give your phone number to third parties.
2.) Non-Personal Information
Non-personal data is used to improve how our websites work and to provide more useful content to our website visitors.
How Do We Share Your Information?
a.) Affiliated Parties
We never share your personal information with a non-affiliated third party without your permission. We might share demographic non-personal information with third parties, such as advertisers or business partners. This aggregate non-personal information we share, does not include any personal information.
Some personal information is shared with affiliated third parties. These third parties include English teachers of whose services we use. We share personal information with English teachers whose services we use, in order for them to carry out the services that you have paid for. Without sharing this personal information it would not be possible for the English teachers to provide the service.
Affiliate third parties we share personal information with must agree to use information in a way that is compliant with this policy.
b.) Service Providers and Third Parties
Phonebox Language School LTD may also share your personal information with third-party companies that provide services for us. This might include when we have work done on our website or database by an outside party who might have access to personal data on our servers. We require any third party to process information in compliance to this policy and that your personal information is only used by us for services outlined in this policy, and not for any other uses.
c.) Other Disclosures
Phonebox Language School might additionally need to share personal information to remain in compliance with the law. This might be as a result of a subpoena, court action or legal process, or in order to examine illegal activity, fraud, Terms and Conditions violations or any other procedure if required by law.
d.) How secure is your information?
Phonebox Language School is committed to the security of your personal information provided by you to us. We have a variety of electronic and procedural actions implemented that are designed to safeguard your personal information.
As there is always some element of risk when transmitting data electronically, we cannot guarantee the security of our databases. We do however use systems that are designed to minimize this risk.
Access and Corrections
You can contact us as firstname.lastname@example.org to see what personal information we have stored about you. You may at any point change or correct any personal information we have about you or ask us to delete any personal information we have about you. It is not always possible for us to delete every instance of information we hold about you on our systems and some data can remain in a temporary form in our back up systems. Some information may be stored for a longer period if required by law, or for auditing or contract necessities
What About Children's Privacy?
We do not knowingly store personal information from anyone under the age of 13 without the consent of a parent or guardian. If a guardian or parent thinks that their under the age of 13 has given us personal information without their consent then please contact us at email@example.com and we can delete it. If we come to the knowledge that a child under the age of 13 has provided us with personal information without a parent’s consent then we will try to delete this data from our system.
Teachers working for the school
If you have been a freelance teacher for Phonebox Language School, past or present, Phonebox Language School may have collected certain personal information relating to you working for the school. This information will include, your name, email address, address, Skype name and telephone number, employment and academic history, gender, age, nationality, date of birth, language skills, and dates of employment. This personal information is processed and stored for administration purposes. To allow you to provide English lessons to our students certain data is required for the work to be completed. This includes your name, email address, Skype name and country you reside. We also share some information on our website as part of our teacher’s profile page. This might include teachers who currently work for us and have worked for us in the past. This information is given with consent by the teachers. This information includes your name, a description of your teaching experience and a photograph.
You can contact us at firstname.lastname@example.org to see what personal information we have stored about you. You may at any point change or correct any personal information we have about you or ask us to delete any personal information we have about you. It is not always possible for us to delete every instance of information we hold about you on our systems and some data can remain in a temporary form in our back up systems. Some information may be stored for a longer period if required by law, or for auditing or contract necessities